DH
Donovan H

1 reviews | Active since Sept 2010

06 Aug 2015, 13:23

Would you pay for this service?

I bought a bed, note, not a cheap one either, and was promised delivery. I get told, Thursday, before 12. Cause I'm working I ask for a more accurate time. I get told that the driver would call me, so I can get there on time. Regardless to say, Thursday, no communication. Eventually I call the store at 12:15 and ask the status of my delivery, I get told the driver is on his way. I leave work, regardless of the short lunch break I have to receive delivery. I get home and wait till 12:30, no delivery. Apparently the driver already came, and left cause no one was home after he was told I was on my way. I call back, he refuses to deliver, the store manager had to call him to get a delivery done. I get told at 13

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Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply06 Aug 2015, 16:20
Official
Hello acks,

Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is ***.


Thanks and kind regards,

Customer Resolution Center