Worst Treatment/conduct ever for lay-by

<p>My wife and I took out a lay-by agreement with Russells Chris hani mall(Vosloorus) in March and at the time we signed up this agreement we informed the shop assistant Stephen that will require our couch to be delivered end of April, he said this will not be a problem as long as we finalised our payment before the requested delivery date. we paid the full and final payment of R4 459 (Total R19 999 pluc R460 delivery fee paid to date) on the 25th of April to secure delivery for 29 April 2017. To my dismay i receive a call to inform me that my couch will not be delivered this weekend as it is not available from the store and the warehouse. I ask when it will be delivered and he says he cannot say but it's is not available. I need to move into my house this weekend without a couch that I have paid over R20K for. meaning I must sit on beer crates since i cannot buy another couch whilst waiting for this one to be delivered. My issue is why sell an item that you don't have in your warehouse and continue to receive payment on a frequent basis knowing fully well that you cannot honour your end of the bargain, what happened to customer service and brand protection. I would love to take my money elsewhere but I know the refund process will take 3 months to finalise as I am still owed R200 for a previous refund.</p> <p> </p> <p>Regards</p> <p>N Makatu</p> <p> </p>