worst service from russells

I purchases a lounge suite at Russells , in September 2014 ,after 3 weeks I laid a complaint. The set is black swade with white stitching, the initial query was that the plank on the 3 seater was broken & we could not sit, as it made noise , from that time until now it has been to the repair shop 3 times, I went to the store on pine street and spoke to the manager GEM MAISTRY , who even assured me that I will get a new lounge set , he even told me that they have credited me for R10000.00 and made me pick a new set. I ran back and forth to the store only to hear lies from him , he eventually told me , its like im holding a gun to his head , as my wedding is in December &