Worst service ever

My Russels account has been settled and still no bed. I logged the complaint about my broken bed 6 months ago. Being told it would take 6-8 weeks as the stores don't stock this item anymore and that it would be sent from a warehouse. Confirming that there has been a change of address I live in Mossel Bay now and not JHB. So week after week I have to phone and ask where, what, and how. Only to hear one story after the other, the bed had been sent to the wrong warehouse twice. First it ends up in JHB somewhere and now it's stuck in CPT. A week a ago I get told don't worry your new bed will arrive before X-mas, on the 17th. Once again I'm the one phoning around to find out what the hell is going on and still no one has gotten back to me. This is Pathetic!! Cant believe that after settling a R25 000 account I'm still sleeping on a couch.. Not one phone call from the Vanderbijlpark branch and still no feedback from Customer Care. Sad<br>