TP
Tanya P

1 reviews | Active since Oct 2009

28 Sept 2015, 08:40

WORST SERVICE EVER

I have just had it with the Joshua doore Randfontein. I bought a Ventura Lounge suite and when it was delivered in August it was damage. Waited a week and then no stock to replace. The branch does not even phone to keep me updated. I have to phone them every day to find out. Then they said they will get another one from Morkels. Another week late and again no stock. Then I went to the branch on the 17 September 2015 8h30 to cancel the deal. They told me I will have to wait for 7 days. Now when I phone on the 7 th day they then told me o no they now need a ID Copy and Bankstatement. Which I drove all the way to the branch to give it in again. When I asked when I will receive my money they advice that they only can pay out as soon as they collected the damage goods. This is now almost 2 weeks later and only on Friday they collected the goods and now I still do not have my money. When I phoned the branch I was told that the credit manager is not in and I have to wait another day. Then they will contact me.<br> I have send emails to Joshua door. I have posted on Facebook page with just no HELP OR FEEDBACK.<br> <br> CAN SOMEONE JUST SORT THIS OUT TODAY!!!

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Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply28 Sept 2015, 09:01
Official
Hello TPretorius,

Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Please note that we are aware of your complaint and it is receiving our urgent attention. Once we have feedback, you will be advised accordingly.

Your reference number is :***.

Thanks and kind regards,

Customer Resolution Centre