Worst Service

I'm so disappointed with Russels and I want my dining table set or my money. I made a lay-by and made a payment 3 weeks ago. What is frustrating is how your staff handles things, it's a whole blame game and no one is providing a solid service or a solution. I am told that my lay-by reflect as 'cancelled' on the system yet I received a message confirming my payment from lay-by department whose email doesn't even go through. I spoke to 4 people already and all they ask me is to send a proof of payment again and again and no one is resolving the issue, all they do is blame each other saying the previous person did not send my payment to the lay-by department, they are all saying the same thing and blaming each other and they expect me to trust that this proof of payment will ever be sent to the relevant department. I also don't understand why I need to send this a million times when I received an SMS acknowledging the payment. The last person I spoke to went MIA on me when I asked to speak to the manager. This is the worst service I've ever received, do better!