Worst Service

I had bought a fridge on lay-by, I had to call the head office to follow up on the delivery and everyday I was told a different story. I have now decided that I do not want the fridge from them anymore, as I have been waiting for it for the past three week, I would rather receive my full refund. 7 days later, I have not received my refund, I have not received any communication; every time I try and call, noone answers. The service is pathetic. As for Gift Mamabolo and Dereck Radzokota these two really need to work on their customer service. All I would like to know is when I will receive my money, as I need to urgently buy a fridge as Russells has really setback me back.