WORST CUSTOMER SERVICE

I made a laybuy at Russells Alberton Branch earlier this year for a chest of draw which cost about R1599.00 after the first deposit I was making online payments towards my laybuy I was then receiving sms's that they only received my first deposit I then contacted head office that I am making online payments they then gave me branch Manager's cell no whom I contacted she was on leave and gave me an email address to email proof of payments of which I did as she said but I still continued getting those sms's. I then gathered all proof of payments and went to their branch on the 22/08/2019 and I also settled my laybuy and requested that I collect the furniture at Germiston Branch, by the 12/09/2019 I still had not received any feed back about the delivery or anything I then went to the Alberton Branch to cancel the purchase the lady that helped said my order was not processed, she did not apologize or show any empathy, or try to give any reason for this incompetence, she also made me to sign uncompleted and blank form she said the refund process takes up to 14 working days funny enough my mother at Russells Polokwane branch her refund took 48hours. The team is totally unprofessional they were answering calls while assisting me without even an apology, I have been treated as though I am illiterate and do not know my consumer right. THIS TYPE OF POOR SERVICE NEEDS TO STOP.