Worst aftersales service.

We bought a 3 piece motion recliner lounge Suite almost 5 months ago from Russels. To our disappointment the workmanship of the suite is not as promised. We've sent the worse case, wich was the 2 seater, back for repair or replacement. After waiting a week and a half for feedback, I decided to follow up on the complain myself. They are now claiming that we caused the damage to the stitching thats loosening and therefore, the complain is no longer under the guarantee, but to our own cost. Their accusations is not true. All the the couches have loose threads. I've asked the sales lady, to lodge a return for credit of both the other sofas too, for a full refund. No manager ever once made contact with us, I had to do the calling to follow up most of the time. Because we are struggling so much to just get the original claim settled according to their guarantee promised. We have very little to no hope that there will be a positive outcome of this. I wish I had read their reviews before I made a purchase. There are little to no recent positive reviews This is a very frustrating and expensive lesson learned.