WORSE SERVICE EVER, I FEEL ****MED BY RUSSELLS

I bought a bed on the 23rd of feb it was R4500 including delivery , the bed came with a hole in between like it was used before by someone else , i then lodged a complaint where i have been taken from 1 department to another for the past 3 months .

they then came to collect the bed 2 weeks ago and i was told they will credit the money so that i choose another bed because they one they had was discontinued, up until now i havent got my money back no one is calling me .

i then got an sms saying my cOmplaint is resolved , how so when i dont have a bed or money and sleeping on the floor for 3 months , i am very angry right now i just want my money back . THE CALL CENTRE GUY DOESNT EVEN KNOW WHAT HES DOING HE KEEPS SAYING ITS UNDER PROCESS BUT THERE IS NO COMMUMICATION ATA ALL.