Waiting 3 Weeks now

I bought a few things at Russells on 6 February they only delivered it on 10 February. I've been waiting 3 weeks for Russells to exchange my damaged goods.<br> They delivered it at night 18:30, I only unwrapped the goods the next morning and phoned to complain as soon as i saw the DAMAGES.<br> I phoned Russells Head Office on numerous occasions where they only said they will phone and email to find out what is going on... I tried to phone Russells Warehouse to find out when they will exchange the goods but they Never answer!!!