WAITING 3 MONTHS FOR WHAT THEY CALL 3 WEEKS

I COMPLAINT ON 02-10-2015 ABOUT MY BED THE MATRAS IS SUGGIN GIN ON ONE SIDE AND MY BED STILL UNDER WARRANTY. ON 14-10-2015 mADELEINE INFORMED ME TO PAY A WARRANTY FEE BEFORE THE 1ST OF NOV 2015 DUE TO ACCORDING TO THEM I DONT HAVE A EXTENDED WARRANTY I HAD TO PAY R755.40 BEFORE THE 1ST OF NOVEMBER, SHE TOLD ME AS SOON AS I SENT PROOF OF PAYMENT THE WILL WILL BE ORDERED AND ILL RECEIVE IN IT 3 WEEKS TIME, ON THE 4TH OF NOV I SENT SOMEONE TO TAKE THE PROOF TO THE SHOP AS JOSUA DOORE`S FAX MACHINE WAS NOT WORKING ON THE 3RD. AND EVERY WEEK THE LADY CALL ME WITH ONE OR ONTHER EXCUSE WHY MY BED IS STILL NOT HERE, I AM SICK OF WAITING 3 MONTHS FOR A BED THAT IS ONLY BE REPLACED BY THE MATRASS AND STILL NOT RECEIVED IT. WHY MUST I WAIT 3 MONTHS FOR SERVICE IS IT MY FAULT THEY HAVE A ****Y SYSTEM? UNACCEPTABLE