Very unproffesional

I logged a complaint in September with regards to my bed at which i purchased cash last year October 2018, however i received two phone calls confirming the delivery of my new mattress, Until today nothing. So please tell me what do i have to do to get my bed replaced as it was not even over a year and the springs started coming out. My patientce is running out with Russels and the supplier. I need my bed to be replaced otherwise you guys should come and take it and give my money back ( Restonic BAZARUTO 152 BASE SET). I have a 4 year old son, and with the springs coming out, this is dangerous as it could harm him. I will keep your company responsible. Should i not hear from you , i will take the matter further. I even called your customer service department *** the agent could not even assist me. I will not recommend anyone to do business with Russel's , the service is putrid.