Very Poor Customer Service

<p>Dear,</p> <p> </p> <p>I am disappointed and still fuming regarding the service I received at Russells Kwa Manyandu.</p> <p>It was a total waste of my time. Stinking bad customer service yet the mall is new , the staff there should be vibrant and efficient yet they are a dead beat.</p> <p>On my arrival I was approached by a consultant who was not even wearing a proper uniform as the ambassador of russells.</p> <p>I wanted to buy a TV Stand and a coffee table. He needed to check which store had the coffee table I needed . he took so long that I decided to go to other store, he promised that when I come back everything will be sorted out. When I returned , he was nowhere to be found . I was told by other consultants that he went to the toilet , I waited for another 10 min and decided to leave again. When I returned for the 3rd time he told me that could not find the coffee table in other stores. I decided not to even buy the TV stand even though I had cash due to the incompetence and poor customer service I received</p> <p> </p> <p>The below is what confuses me:</p> <p> </p> <p>How long does it take to look for stock in other stores, it should be just a click of a button.</p> <p>Why was the coffee table reflected on the catalogue if it will take more than 2 days for it to be collected from your warehouse –it was a Wednesday ( 28.09.16) and as per the consultant the stock was only going to be delivered to the store on Monday (03.10.16) if it were to be ordered from your warehouse – how are you supposed to be the leading discounter with such process.</p> <p>Where was the store manager in all this commotion.</p> <p>Why did the other consultants looked at me blindly without taking over my query and starting the process from the beginning since the other consultant decided to go to the toilet and failed to deliver on his promise.</p> <p> </p> <p>Below is my suggestion</p> <p> </p> <p>Employ the right caliber of staff if you want to be the leading discounter as per your vision</p> <p>Re-training is required for all your staff members at Russells Kwa Mnyandu Umlazi</p> <p>Start by sharing your vision and mission and explain how their jobs is linked in making sure the vision is achieved.</p> <p>Other than the store will turn into a display store or a warehouse with employees who are just paid to sit around whilst customers wait to be served</p> <p>Customer service and eficiency is key</p> <p> </p>