Very bad service Russels Wynberg

About 3 months ago I moved into my new place and bought a bed and couch on account with a deposit. Unfortunately the couch couch could not fit into my front door and I cancelled it. To this day my account is not amended ( Same debit check amount and no communication from the store as the manageress is always in the toilet or meetings but never a call back. Eventually they send me amendment to my account where they only stated the decrease debi check amount and no duration how long I will pay and what the full payback amount is on the bed. They also demanded me to sign and I refuse as it was no legal amendment to my account as there was no amount or duration of payment. The run around is endless as their email address is also invalid to lay a complain ( ***; *** ). You call their customer care they refer you to the store. Never ever have I experience such bad service. My 1 rating , you don't even deserve that.