Very bad service from Russel's and very bad product

I bought a 3 piece lounge suite from Russels 2023 May. I paid it off within about 3 months. It was R18 000.00 for the set.In October I told the lady were I bought my lounge suite from in Queenstown, that the seat was pulling loose, they collected the 1 seat in November 2023 in Port Elizabeth as I have moved, I had to wait until last week (Feb 2024) to get my seat back. Almost 3 months for a seat repair!!!! When I received the chair my husband had to adjust the seat as it couldn't kick out, it is a lazy boy seat and the stitching is still in a state where it will pull loose again within a few months. I have sent the pictures to Queenstown manager to show her. Before I got my 1 seater back I also complained that my 2 seater is pulling loose exactly the same way the 1 seater did. I am not happy with this product at all. I paid my account off in a very short time but the service I'm getting for being a good customer is beyond ridiculous. Queenstown manager is always assisting me even though I'm in Port Elizabeth and she is in Queenstown. Now the supplier wants to collect my 2nd seat to establish if they can replace it, if the 1 seat took almost 3 months, how long will I be without my 2 seater and some of my family will be sitting on the floor. I really am not happy at all with the type of product I bought for R18 000.00. This is not small change, and this lounge suit is supposed to keep me a few solid years. After calling customer service I spoke to a lady Thabang, she didn't even listen to my complain, just keep on telling me that she doesn't work with cases like mine and only online complaints, not even letting me finish telling her my problem or giving me a chance to ask who else I can talk to.