USELESS CUSTOMER CARE

I really do not think it is just that I am still waiting to be dealt with after all of this time. The JDG customer care has almost been non existent. i have been waiting for a refund forever. these people refuse to help me get my money back after one of their branches attempted to **********ly misrepresent a tv as a 3D tv that was not because they had **** to me that they indeed have a 3D tv in stock. the employees put the ********** tv in an open box for a LG 3D tv when the tv inside was infact samsung. they also went on to stick **** stickers on the tv to pass it off as a 3D tv. When they were setting it up i then called the manager and confronted him only to be told that yes in fact they had tried to con me (i have recordings of these phone calls). I was then spoken to by a customer care representative who told me my refund had been processed and yet i have never gotten it. Since then i have been bounced from customer care agent to the other because they either move departments of flat out ignore me. They have the tv they tried to commit ***** with and my money, I do not understand how that is even acceptable! i spent R7999 and I want my money back or goods equivalent to the amount. I am entitled to my money or its worth they have no right to keep me from it!