Useless Company

Poor service I received from Russells Bapong and together with the customer service helpline, I bought a Hisense fridge in July 2024 it was working fine until end of November where to top part was no longer functioning then in December I laid a complain to the sales rep who assisted me buying the fridge and week passed by no phone no respond, and I had to engage again with the sales rep I was told to contact head office I laid a complain and when they checked on the system they told my fridge was collect for repairs and it will be returned within two days while the fridge was with me all along, I then laid as complain they told me they will speak to the manufacture then a gentleman came to check the fridge on the 20th of Jan and he told us the reference of the fridge seems as if it was bought from a Pakistan shop and he told us the gas was finished he then fixed it on the same day over night the fridge was hot on the outside and had a loud sound the n the following day it stopped working completely, I laid a complain they made a ticket and was told to wait for 30 days for it up to this day no response I had to call them today I was told that they just laid a complaint on behalf since there was no response from both supplier and the store and I have to wait for 72 hours to get assisted, now it has been about 3 months with an item I bought that I'm still paying for but it's not working at all, I no longer need it anymore they can just come take their useless fridge and cancel my contract imagine the whole 3 months lost food due to it and I can't even buy anything to store in it.