UPSETTING SERVICE FROM RUSSELL'S

If I could give a 0 star then I would. I purchased a wardrobe from Russell's in Clearly Park last year in May. Upon receiving it, a few months later, the hinge at the top drawer came lose as well as the drawers at the bottom. I went in and reported it and then the lady logged a repairs. Two months later, I still haven't received any feedback so I went back. The branch manager told me that they (the repairs people) blame me, saying it's customer abuse which is utter nonsense - even the branch manager said that she can see that it's not my fault, that the wardrobe is faulty. So she logged another repair. I went back there a month ago since I haven't received any feedback, only to find out that my whole complaint has been removed from their system. It's been almost a year now and I'm stuck with a broken wardrobe yet they take my money without any hassles from me. This whole situation is tiring and utterly disgusting. I took great care of the wardrobe and made sure it wasn't overflow with clothes so I keep the clothes at a minimum and I made sure there is nothing on top of the wardrobe, so how is their poor build of the wardrobe my fault?!