Upset client - Russells Silverton bad service

Hi, I would like to put a complain in about Russells funiture shop in Silverton.

I bought a bedroom set cash, and when they delivered it, there was a whole on top of the mirror. I did report it and after 5 days they bring a dressing table, which was wrong because there was nothing wrong with it. After i report it again the next day, they still didn't replace it. They want to replace it 5 days after that. I went to the store to tell them that I don't want it anymore and they must come and collect it. After 3 day they came and collect it.

It's been 3 weeks now after they say they will deposit my money in my account, but i'm am still waiting. The lady said it will take about 7 days.

This is really unacceptable and the client service were very bad. I contact them today to hear when i will receive my money and they don't come back to me as promise.

This is really unacceptable, This is also not the first complain i heard that Russels in Silverton are giving there clients problems.

I need this to be resolved today, and my money in my bank account.

Very upset client.