Unsatisfied customer-unhappy-very disappointed

Good evening. May I kindly ask for assistance with regard to the bad service I received from Russells in Mamelodi East At Mahube.on the 16September 2024 I visited the store to buy two double beds for my Kids and was assisted by the male sales person t(Rufus).I bought the sleep master double beds for cash and at the point of sale I was told about the warranty I am entitled to should there be any problem with the beds,then the beginning of October I noticed that the bends were bending in the middle .I visited the store and they gave a certain WhatsApp number to send the pictures of the beds.Everytime my husband and visit the store we are told it's not him but it's head office they delaying the process and he doesn't know why.so I ask myself as an employee of the store he doesn't know ,how I as customer supposed to know how to get a convenient service because till to date these issue is not resolved.we have sent the picture of the beds,Today I have sent an email to their customer care during the day till now no response.Today again my husband went to the store apparently he is being told that the beds has stains but no one came to our house to evaluate the damage.There is no stains at all on these beds.I am offended when I was told what they said.Firstly my kids are Above 12years of age,not even one of the have a urinating Problem and my point is what are they implying?are they diagnosing my kids? have they sent anyone to come and check the beds?it's been two full month's now I am still sitting with this problem.what does it have to take for me as a customer to receive a good service?And at the point of sale why was I not being told of the quality of the beds so I could've decided whether to buy or not.why are they not disclosing the quality of their furniture.kindly refer to the receipt to see the date which I bought the beds.i am very sad 🥹🥹🥹 it's not even there months.Your urgent assistance will be highly appreciated Regards F Nkosi