Unsatisfied after payment of purchase

I am not satisfied with the service I have received. I purchased a fridge and paid for it cash. I did notify the store that I would send someone to collect it for me. I clearly asked what was needed upon collection and they said nothing as I have my receipt. Now on collection the collector was sent back, told that my ID copy was needed and the he must go and collect the item at their warehouse which is far from the store. I was never told any of this on the day of purchase