Unsatisfactory service and repair

Our leather lounge suit tore in between 2 seats 5 months after we bought it. About a month later it tore on the front at 2 different places on the recliner seat. One tear on the seam and one on the middle of the foot piece of the recliner. We complained at our retailer in Knysna where we bought it and waited about a month for them to collect it. After collection (the warehouse in George), we have not heard anything. We started phoning asking what is happening and every time got the same reply, \it is in for repairs and they can't tell us when it will be back"!"