Unsatisfactory service

On the 4th of January a built in robe 3 door was purchased at Russells ermelo and the wadrope was only delivered on Wednesday the following week. I called the shop and was told that they had to call the head office first and arrange someone to assemble it but we waited in vain up until now .Been calling the shop and even went there at some point but it seems like they dont care. I spend so much money on airtime calling them and was told things like we didnt even know there is a wadrope that hasn't been assembled yet and I wonder if their job is to just sell and not follow up .so long you take money from people you don't care what happens to them .The wadrope was meant to be a gift for my mom but that got ruined . I called again and asked to speak to the manager but sh was quick to pass me on to Priscilla who told me sh was on leave and had just returned and didnt even know anything about our pending issue .Isn't handover given and dont you have a record of what's done and whats not? .On the 18th of this month I went to the shop physically and I spoke to Pam the manager and she told me the problem is that the head office was never informed in the first place and that if she had known that it was a pending issue from the 4th of January she could have done something but what irritates me is that if sh wasn't quick to pass me over to another person she could have at least listened to me first considering it was me that called with my own money and had a reason for asking for the manager because hoped would achieve better results since I have been getting a run around from all the other people. She told me to wait for someone to call us over the weekend and if I hadn't heard from anyone by Monday I was supposed to phone her .I did just that and she told me she was gonna call them again .I waited for feedback from her regarding the way forward but got none until I phoned back again today to tell her that sh must arrange for someone to come and pick up their boxes and refund our money back and asked for the head office's number and that's when she decided to give me the number for the so called person who is supposed to assemble the wadrope..But myself and my whole family aren't pleased about this whole ordeal and am tempted to give you a very bad review on your website or social media so people think twice before buying from your shops .You lack customer care. For now just know you have already lost us as customers ever.

I wish I could give your company a 0 star rating.