Unresolved TV Delivery Delay and Poor Communication

I bought a TV on credit from Russell’s North End store in Port Elizabeth on 22 December, with delivery included to my mother in Whittlesea.

Two weeks later, I was told the TV was out of stock in most stores and that I would need to collect it myself from Port Elizabeth, which was never agreed to at the time of purchase.

I contacted customer service on 7 January and have still received no response. This has caused significant stress to my elderly mother, who has been calling the store almost daily.

I am requesting that Russell’s take responsibility for this matter and provide a proper resolution, either by honouring the original delivery agreement or offering appropriate compensation.