UNRESOLVED (EDBLO 137 4 CROWN) BED EXCHANGE #54985

It is with great disappointment that I have to write about this complaint after countless attempts to get it resolved. I bought this bed for R 3000 last year September, it was old & dirty then I requested an exchange which was only delivered in January this year. The exchanged bed was not the same as the one I initially bought. It was also Edblo bed however it was not a 4 crown. <br> <br> I reported the matter to the store ( Zakhele-Dispatch & Thulani the Store Manager) as well as the resolution centre. The new bed was delivered on the 26 June 2015 & I could not receive it because it was still not a 4 crown & the base had internal holes. This was also reported to the store & the resolution centre. I made followups several times & the resolution centre kept telling me that they don't have record of my complaint.<br> <br> I don't know if all Edblo beds are like this but the one I sleep on has a funny paper sound from the base & the mattress is so uncomfortable with broken springs & this made me doubt the quality of Edblo beds. <br> <br> I'm questioning the process flow and turnaround time for customer complaints to be resolved by Joshua Doore and I still want my money hence the store failed me.<br> <br> #54985