UNPROFFESSIONAL SERVICE

My mum purchased a leather lounge set from Russells Chatsworth in Nov'2013 <br> since then the lounge set went in 4 times for repairs and every time went it came back worse than it went.<br> The Rep that examined the set said the stitches are giving up due to customer negligence <br> I have 2 grown up boys a 12yr n 20 year old, this does not make sense.<br> <br> The warranty expired 30 Nov'14, at this time it was at the store <br> We don't want to accept this set anymore, We have asked the manager to replace or an substitute it for something else but they refuse <br> Even the guys that came and fetch the set said we must not take it cos of the damage<br> <br> The store manager says we have 2 options the store offered to repair it again or volunteer repossession with no credit<br> When we asked her if she was in our situation will she accept it she says she cannot answer <br> <br> We feel so helpless, Volunteer repossession may affect my mum's grant and will also give her a bad credit rate.<br> we are receiving letters that we are liable for the arrears yet we do not have the set.<br> <br> Please can you help us...