UNPROFESSIONAL AND UNFAIRLY TREATED

August 2015 I laybyed a bad at Joshua doore there afterwards I called to say i wont be able to continue with the laybye due to certain reasons then they advised me to cancel the laybye and my money will be refunded. on 2 March 2016 I went to the store to cancel the laybye they asked for all my documents and I have everything to them and I was told i will get my money working 7 days. 2 weeks passed no money refunded and I decided to send an email to their head office and I was told that I need to go back to the store to speak to the manager s the store is the 1 who is suppose to refund me. i spoke to the manager there and I was told that the head office are the once who are doing the refunds. every week I call I am being told the same thing. let's check and we will call you back. i never receive any call back from them I always have to call only to be told the same thing.i don't even have any form of proof s they took all my original proof of payment and other documents. i want to know how this store operates and for how long am I going to wait for my money as m being taken from pillar to post by the staff there. even their seven days seems to be becoming months. i feel unfairly