UNPLEASANT BEHAVIOUR AND ***********

So this issue started off by my online deposit not being allocated. and i paid online using their system, they requested a reference number for my deposit to be allocated, i sent them a POP going out of my account with the name of the shop written below, i didn't know that PAYU system ya online gives you reference, mind you it's been 3 weeks me trying to get to the bottom of this. So for me not to be irritated and end up saying the unnecessary i requested that they refund me whatever i paid and they can keep the deposit i paid.

i had to follow up every other day. today of all days on my way to work i receive an email stating that my refund request was declined, its not a loan application, it's my hard earned money they declining.

3 weeks of my calling no-one knows anything at JD Group, the incompetence it ridiculous, i have a reference number for my request for refund and i've been taken frim pillar to post. This morning alone i've been on the phone with them for 3 hours , it's either they hang up or i'm being transferred from here to there. i am really irritated and just want my money back.