Unhappy with Maunfacture fault furniture

I purchased a lounge suite for R17999 at Joshua Door on HP about 3 months ago. I informed them I wont be opening the furniture just yet because I was busy with a business project at the time of delivery. When I eventually opened the furniture 2 months later, we saw the back of the one couch was bent in, when we turned it, we realized it was actually broken. I immediately called the branch and they fetched it after a few days. They then delivered it after 2 weeks but we could see it was mounted with a piece of wood. I refused to take it back because I could see it was fixed badly. I called the branch yesterday and it showed on their system, it was delivered and sorted. Its been 4 weeks now. Why am I paying so much money for a manufacture fault lounge suite. I told the branch I wanted brand new equipment. Why must a couch be repaired by an upholster that couldn't even do a good job. The worse is, no one ever calls you back. I am paying for insurance at the branch and they advised my insurance doesn't cover manufacture fault furniture. What bad service.