Unhappy customer - sold defective product

February this year, I opened an account for furniture at Russells Furniture Store in GugulethuMall Western Cape. I took an Abby 3pc Lounge Suite in Fabric, Beige, and some other things. The items were delivered a few days later. When the couches arrived, they felt flat and uncomfortable, and I assumed that's how they should be even though they felt different at the shop. Because I had not sat on all of them when they were at the I assumed that's how they should be until one day I went to the shop and saw the chairs there and they definitely felt different from mine. I immediately contacted the salesperson to inform her about it after a long time of no action. I filled in a complaint, and she also filled one. In the complaint, I indicated that I work from home and sit on the couches while working. When I spoke to the salesperson, she told me someone would come and look at them and decide whether they need to be replaced or not. I was sent a reference number, and for almost a month sat waiting for a call until I again contacted them by email, and they said the matter was escalated. I then received a missed call and called back a person from their warehouse who told me that 7 a.m., the following day, they'll be collecting the couches. Imagine the shock of where am I expected to sit and do my work in the meantime. I asked, so when will I get them back he didn't know. I contacted the salesperson who told me I'll have to allow them to take the couches and find something else to sit in the meantime. Because they'll need to take them to see if they need repair or replacemen. So I asked where am I expected to sit in the meantime to do my work, and she herself had no idea how long it would take for me to get them back. Fed up with all of it, I told her to leave it because I already have lower back issues, and the couches are uncomfortable. I sent a message to their complaints department, and no one came back to me with an explanation or at least give me an idea if allow the couches to be taken how long the repairs will take. mind you, I'm still paying for the couches, and they're not even 6 months old! Apparently, they're ok with me paying for 3 years for a defective product!