Unhappy customer probably one of many

I bought seally polama queen base set at Russell's Gugulethu store in cape town and upon inspection of the mattress notice that there were holes in the mattress and it had dirty marked on the cover of the mattress. I called the headoffice and they issued me a compliant reference number. Today I called this branch they said they will speak to manager and call me back. What is even worse I paid R800 for delivery fee but found out that the base set was taken ditectly from the store and delivered to my house in the same area so how is it possible that delivery could have been R800 that is **************** not even 4 km away. I am really dissappointed in Russell's and the JDG group for this bad service. How can they give customers stock from the branch when it is defected. Not a happy customer!!!!