Unhappy Customer

We bought a Restonic bed from Russells (Bluff) in June 2016. By September 2016 the base started making a terrible noise, to which we laid a complaint and Russells replaced the base. In August 2017 the base started making the same terrible noise again so we logged a complaint on the 14th August 2017 and no response until I called today (18th September 2017) to which I was told that they are out of stock and do not know when any stock will be arriving. So we are stuck with a bed that is making so much noise. Also, I noticed that the base is very flimsy while the mattress is thick and extremely heavy. Very unhappy Customers