Unhappy Customer

I ordered a Fabric guard online from Russell's, I received the product, but not as professional as I would think of Russell's. The liquid was in a Coco Cola Bottle and not even packed in a package,. The courier guy didn't wear a maak and also not sanitised the coco Cola bottle, I used my own, I order so much I line and that was the limit and the fist. I forward emails an no one came back to me yet. I ask them to pickup the stuff because how would I know its the product I order that's in the bottle. Thank you