Unfair Customer Treatment

<p>My mum is a 70 year old pension. Who was given an account by Johua Door. I have been paying this account for her. On the final instalment I called to verify how much was the balance and I was told there no balance outstanding. And this was in April. And then in July my mum got a call from Joshua Door indicating that she is in arrears. And my question to them was why did it take them 3 months to realise that the account is in arrears, <br />And then I called the call center and requested a statement and they could find the statement and then I was told, they only send statements every 3 months or on ther phone. But she has not received any statement on her phone except for the sms's saying she is arrears. And when i requested a statement from them I was told there's no statement, the last statement on the system was for February and their not sure why but there's a Bridgette lady busy with the account.</p> <p>Now my question is why did it take them 3 months to realise the arrears and why did the lie that they have been sending her statement every 3 months and on her phone. While's nothing of such was happening. And my last question is, are they giving pensioners accounts so it can be easy to trick them, because according to my knowlegde they not even suppose to give pensioners credit account.</p>