1 reviews | Active since Dec 2015
UNBELIEVABLE bad service
<p>We bought a lounge suite from Barnettes Odendaalsrus which is nou Russells. We waited for two weeks for delivery amd then eventually cancelled the buy after excuse after excuse after excuse. Now we are waiting for the money to be paid back. AGAIn the excuses started. We enquired this morning on when we can expect the money back. The feednack os that the lady working with it is on a course and ot will be done. But when we cancelled the biy that spesific peraon was on duty. Why wasn't this transaction finalised immediately as we provided hwr with all the needed docents immediately. Today the new excise is that they cannot assist us as the auditors are in the shop. Realy. </p>
Good day Maria
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Centre
Good day Maria
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Centre
Ok. After the previous feedback NO feedback jas been received on the complait. This is SO pathetic. I cannot believe that we are waiting for almost 3weeks to get our refund back. If ypu buy or laybuy at Russells make sure they do have the otwm you biy i. Stock. And be patient. Very ****en patient. The service is SO poor and do not think they wil respond or call back. O NO if you do not follow up yourself you will hear nothing from them
Ok. After the previous feedback NO feedback jas been received on the complait. This is SO pathetic. I cannot believe that we are waiting for almost 3weeks to get our refund back. If ypu buy or laybuy at Russells make sure they do have the otwm you biy i. Stock. And be patient. Very ****en patient. The service is SO poor and do not think they wil respond or call back. O NO if you do not follow up yourself you will hear nothing from them
Good day Mariette
Thank you for bringing the matter to our attention.
We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.
Your reference number is
Thanks and kind regards,
Customer Resolution Centre
Good day Mariette
Thank you for bringing the matter to our attention.
We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.
Your reference number is
Thanks and kind regards,
Customer Resolution Centre