Unacceptable service (or lack thereof)

<p>It is with the utmost disappointment that I’m writing this email,</p> <p> </p> <p>I took my laptop to your Green acres branch quite a few months ago, that was when Joshua door was taken over by Brad lows. I gave it to Rosie, who in turn gave it to the manager, the white guy who’s name I can’t remember. He said to me they will send it to head office so they can have a look at it because it didn’t wanted to switch on, AND it was the second time I took it back for the same reason.</p> <p> </p> <p>I went back 2 weeks after that to follow up and that same guy **** to my face to say it’s been send to head office, again a few weeks after that I went there to follow up and there was a coloured lady who’s the current manager now and SHE informed me that MY LAPTOP was still in store at the back and that it hasn’t been even logged on their system. She logged the complaint and said she will send it to head office AND IT WILL TAKE A FEW WEEKS.</p> <p> </p> <p>A month after that I went there on 2 occasions to follow up and SHE very casually said that its still at the head office and they are waiting for authorisation to send it for repairs. IF YOU GO INTO MY RECORDS, YOU WILL SEE THAT MY ACCOUNTS IS PAID UP IN FULL. Today I phoned but She was unavailable and I left my contact details AGAIN for her to phone me back, and I’m still waiting.</p> <p>IF I DON’T RECEIVE ANY FEEDBACK OR MY LAPTOP BY TOMMOROW. I AM TAKING THIS MATTER FURTHER.</p> <p> </p> <p>THIS IS UNACCEPTABLE.</p> <p>Awaiting your prompted response.</p> <p> </p> <p>Regards,</p> <p>Frauleen Lazarus </p>