Unacceptable service

I bought my lounge suit from Russles East London on 6 Feb and was told that the warehouse closed at 12 therefore I would not be able to collect on that day due to the time constraints. This was not a problem as I work out of town so it was agreed that I could collect my goods on Saturday 13 Feb from the warehouse before 12.<br> <br> I drove 30km to the warehouse to collect my lounge suit only to be told that they were conducting a stock count and I could not take delivery, even though I had confirmed with the store the day before that I could take delivery today.<br> <br> Being an auditor I can understand stock count procedures, but what I cannot understand is that this was not communicated with me nor could anyone assist me in taking delivery today. My delivery would just not be counted or be a reconciling item, with a signed delivery note as proof of collection. Additionally this item would be regarded as good sold not yet collected so it should not even be on their stock listing.<br> <br> The service is unacceptable.<br> <br> They have a greed after many calls to both the branch and the the regional sales manager that my goods will be delivered free of charge on Monday 15 Feb.