mM
mandisa M

1 reviews | Active since Nov 2015

22 Jun 2016, 15:49

TV not working

<p>I bought a 40 inch Sansui TV and a fridge end of March this year, two weeks later the tv was not working I then reported the matter and a report was logged. They gave a report number RU-SN- ********** 6-231, also told them that I do nothave transport to bring the TV, since they delivered the TV I expected them to come and fetch it. Two months and still nothing is done.</p> <p> </p> <p>I then contacted Clientele Legal and Russells told them I need to contact their Head office of which I think that is their duty to do so, I DEMAND COMPENSTAION for the inconvenience caused and for the fact that I'm paying for something that is not working.</p>

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Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply23 Jun 2016, 07:25
Official

Good day Mandisa


Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is ********** 251.


Thanks and kind regards,

Customer Resolution Center