Treating Customers Fairly

It is with great sadness I am witting on behalf of my granny whom is a pension, she purchased something at the store on credit. it is currently paid up,the product got damaged during the 1st few month if not the 1st month, my granny complained and she has been sent up and down back and forth. i then took the owners to call and find out i was told that some will be calling in to come check and fix the product it is not done till today.<br> <br> the is no TCF. they do not build trust and value for money paid.it is not appropriate and do not treat customers accordingly. <br>