dvw
donereo v/d westhuizen

1 reviews | Active since Dec 2015

11 Dec 2015, 09:20

TOTALLY SHOCKED AT BILLING AND DELIVERY PRICING!!

BOUGHT A FRIDGE, PAID R1400 FOR DELIVERY (LESS THAN 10 KM'S FROM SUPPLIER).ACCORDING TO THE NCA, CUSTOMER ARE TO BE ADVISED OF ALL SERVICES. TO MY SHOCK I WAS BILLED FOR LIFE INSURANCE @ R129.17 AND JD CLUB FEE @ R23.94 ( NEVER WAS EXPLAINED BY THE SALESWOMAN NOR ADVISED OF THIS,WOW! IT SEEMS SHADY WITH STAFF APPROVING ADD ONS WITHOUT CUSTOMERS CONSENT.AFTER CALLING JDG ACCOUNTS, ANNELIE ADVISED THAT THEY MUST HAVE SLIPPED UP (LOL! ITS SOUNDS MORE TO ME THAN THEY LEGALLY SLIPPED UP).NONETHELESS I HAVE TO FORWARD THEM PROOF OF MY CURRENT INSURANCE, TO GET THEIR INSURANCE CANCELLED. I WILL NEVER DO BUSINESS WITH JDG EVER! WHAT MAKES IT WORSE IS THEY CALLED ME IN (AS A SALES STRATEGY TO BUY MORE) AND SAID THEY HAD A GIFT. THIS GIFT WAS: A PLATINUM CERTIFICATE WHERE YOU HAD TO WRITE ON YOUR OWN NAME,AND TWO CHEAP JDG GLASSES,LOL! WHAT A SLAP IN THE FACE!

0
Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply11 Dec 2015, 09:52
Official
Hello dinovdw@nashua,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Thanks and kind regards,
Customer Resolution Center