Totally disgusted and disappointed

Cannot understand why David at Russells Randburg is a manager. He is totally useless. I have phoned 2 weeks ago to report a broken base. He told me that he is new and cannot log into the system!Really now!!Called again to follow up and he promised that he would log my complaint and get back to me. Do date 30/10/2015 he has not contacted me. I contacted him this morning and he said that the call has been logged only to be contacted by a female at the branch to get my details. I am beyond disgusted with the service from Russells Randburg. Someone needs to explain!!!!