Torga lounge suite not returned from store after recliner cable snapped and was sent for repairs - cash purchase

<p>On the 5th July 2017 my lounge suite was fetched from my home due to the reliner cable snapping. It is now the 10th August 2017 and my lounge siute that I paid cash for has not been returned. I have communictaed with head office via toll free number, the store manager, warehouse manger and even the area manager - no one can tell me as to when I would receive my lounge suite. They do not even have the decency to call and explain. Is this now a case of theft for a 15k lounge suite?</p>