RB
Rina B

1 reviews | Active since Nov 2015

29 Nov 2015, 20:53

Topaz 90cm robe

I am a 72 year pensioner. Bought a wardrobe from Russels on 5th September 2013. Had problems with the wardrobe from the outset. The doors did not line up properly to the extent that it could not even be locked. Apart from this the wardrobe was like new. <br> I made enquiries recently and voiced my grievance. The wardrobe was collected for repairs on 22nd October 2015 and after 1 month I made enquiries when can I expect to receive the wardrobe. I visited Russels and after several enquiries in different directions I was told that the wardrobe was damaged BY ME and was quoted R390.00 for the repairs. <br> I said apart from the doors nothing lacked and was told it is not Russels but the supplier who could have caused the damage. Am I to blame? I can ill afford to pay for some else's damaged. RUSSELS CLIENTS BEWARE. Product complaint logged ticket no BR-PC -***5-92

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Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply30 Nov 2015, 11:48
Official
Hello Rina Barnard ,

Thank you for bringing the matter to our attention.


We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.


Your reference number is ***.



Thanks and kind regards,

Customer Resolution Centre