RB
Rina B

1 reviews | Active since Nov 2015

17 Dec 2015, 20:11

Topaz 90cm robe

On 27th Nov 2015 I had the displeasure to report to you the treatment I received from Russells store. Within one day Russells informed me that they are attending to the matter. It is now 3 weeks later and there has been no further response, nor have they returned the damaged wardrobe with an explanation why they do not see their way clear to assist me in this matter. This will mean that my clothes will still be hanging on a rail in my bedroom over Christmas. This boils down to thievery. I beg your assistance in this matter please. You can contact me Solly Barnard at the following telephone numbers *** or ***

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Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply18 Dec 2015, 08:37
Official
Hello Rina Barnard ,

Thank you for bringing the matter to our attention.

We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.



Thanks and kind regards,
Customer Resolution Center