Too laxy daisy, no sense of urgency

I purchased a fridge from the Russel's store in Brixton, the delivery came and it turned out to be the incorrect fridge the divers then had to re-collect and bring the correct fridge that was purchased a few days later. To my surprise the fridge was damage with dents and i only noticed this later that same day. I then contacted the Stella the branch manger and advised on the problem she gave me her assurance that the problem will be resolved and a new fridge would be delivered.<br> <br> After constant calls I'm really not impressed with the pathetic service I received from this branch they had no sense of urgency to attend to the matter at hand, I was advised that the driver would deliver on the 19 Dec, sat at home the entire day expecting delivery and they still did not pitch. <br> <br> I'm at a point where I would like a refund and am no longer interested in business dealing with this store.