Ticket no. 193134

My mother bought goods with Russells. One of the goods was the LG system which within a year broke flash drive. She reported the complain to the manager Mary in Grahamstown and she logged a complain and told her that the technitian will be sent to her house. That was last year October, she keeps on going to the shop to remind the manager that the technitians has not been there. In November she stopped paying for the LG but is paying for other account, in January she went there again with the system and they took it and she said they will courier to the technician.<br> <br> I sent a complain to JD group and a ticket number 193134 was assigned. Till today the system is not back, the bill or account or arreas is billing up as it is 5 months now. She stopped paying thinking that they will fix it quickly but that could not help.<br> <br> I'm writing to Hello Peter with the hope that one with ears will listen to what is happening to the consumers.