This is really sad

<p>My second escalation to russells on hellopeter.months back I went to russells southgate to settle my account ,was kindly given the settlement amount of 11thousand... from a 938 monthly instalment.a few weeks later I make an application elsewhere and I see my affordability doesn't match the original salary "after debit order "I normally have,which is low .they show me that russells still say I pay a monthly instalment of R938 a month .to my knowledge I think I have to call russells and ask them to update the system that I am done with them.instead iam being told I still owe them R1000 to my ama*****t I explain that I have settled my account but I've been given different reasons to why I am owing (please check recordings).I was referee to the place where I settled my account (russells southgate) and was assisted by manager David Chetea who showed me the escalation mail and gave me his numbers to contact him in 2 weeks.I did so but was transfered to a lady who said its not fixed ,she will escalate the matter .weeks later I go to (russells southgate) and I find the manger who sent me to a lady called Euginia and said "the matter is not resolved she is escalating it now ".Now can I kindly explain something to "Million Rand Companies " who exploit hard working,disadvantaged people for their own financial benifits.I am not a credit person ,I was forced to take credit cause I need a vehicle.I realised that companies and customer care run after us to choose their brands but exploit us as soon as we have signed under the dotted line.we are mistreated all around and "milked" for every cent we earn.I would "Kindly" as russells to assist me with this matter cause I am tired of writing to hellopeter when I have all my debts in order .</p>