The worse customer service I have EVER experienced

I got married on the 21st December 2014, I bought my wedding furniture at the beginning of December 2014. My DAMAGED furniture got delivered on the 17 December 2014. I laid a complaint in December 2014. In SEPTEMBER 2015 my furniture was collected. Today is the 18 November 2015 and I have yet to receive my furniture. I am disgusted with the Service Levels. I have never received a call from Russells, even after numerous calls to the call centre and all I get is a bad attitude as if I am the one in the wrong. My wife is about to give birth at the end of this month (almost a year later) and I am still awaiting my furniture. I don't think it is fair for me to pay for furniture that I have no use of. I am truly disgusted by this. As per the Customer Protection Act, this is unfair to me. I will be following through with the Consumer Goods Council of South Africa.<br>