Terrible service from branch manager at Russels Mount Fletcher

I walked into Russels Mount Fletcher on Saturday 21/09/2019 at 10am.As I was browsing, I asked the salesperson about their specials. I was then told that the Blaupunkt portable CD player with USB mp3 playback(POR 1105 USB) was on special for R80.00.All the staff members confirmed the price. The sales consultant confirmed the qty on hand with the branch manager to which he rep**** that there were 3 in stock. The 2 sales ladies were also interested in buying the same item. The manager then told he saleslady that the special ended after we had already started with the sale. I asked him when did the special end to which the office lady(N...) said that the email came through on Thursday while the manager on the other hand said it ended that morning. I asked him why do the staff not know about that at 10am.He told me very rudely if I was complaining about wrong pricing, he would have understood but I'm talking about word of mouth that I got from the sales staff and the office lady. That he cannot help me and that I should sort it out with them. The other saleslady(S...) offered to pay the difference( I think she must've been scared of losing her job for getting the manager into trouble.)I think this is appalling as he was not at all helpful instead he had a terrible attitude. If the special was finished then the manager is not doing his job. Where are the morning meetings and feedback to staff. Instead he waits until she writes the cash sale pro forma and tells her in front of me the customer at 10am that the CD player is now normal price. He probably wanted one for himself! The customer is the lifeblood of your business; that is what I know from experience. I have reported the matter to their customer complaints department who said they would call me back immediately and that I should wait in the store but have not heard from them since.Marlene Marais ***.